Terms and Conditions

Last updated: 17 September 2026

1. Operator details

The memura.ro website is operated by Jopus SRL, registered office at 57 Elekes Street, Păltiniș village, Harghita County, Romania, registered with the Trade Register under number J19/140/2024, VAT number 49757151. Jopus SRL directly sells the services offered on the website and issues invoices to customers. NETOPIA Payments acts solely as a payment processor and is not the seller of the services.

Contact: contact@memura.ro, +40 744 348 117.

2. The service

Memura creates personalized songs, lyrics, and, where applicable, videos or slideshows using information, photographs, and files supplied by the customer. The product is created for the person and occasion identified in the order form.

The customer is responsible for the accuracy of the submitted information and for holding all necessary rights or permissions for uploaded materials.

3. Orders

Orders are submitted through the online form. Before submission, the customer checks the information, package, and selected options. The contract is considered concluded when Memura confirms receipt of the order by email.

4. Prices and payment

Prices displayed on the website are in **RON** and include VAT where applicable. The available payment method and transaction confirmation are shown during checkout. Processing begins after payment is confirmed or, where applicable, after the order is manually confirmed.

5. Production and delivery

The estimated delivery time is stated in the selected package or order confirmation. Final files are delivered to the email address supplied by the customer or through a download link. Delays caused by incomplete information, unusable materials, or events outside Memura's control may extend the delivery time.

6. Revisions and acceptance

The number of revisions is determined by the selected package. The customer must send feedback in one clear message within the period communicated by Memura. Revisions that substantially change the original subject, story, or style may be treated as an additional order.

7. Rights to materials

The customer grants Memura a limited, non-exclusive, royalty-free licence to use uploaded materials solely to fulfil the order. The customer confirms that the materials do not infringe third-party rights. Memura retains rights to original elements created by Memura, while the customer receives a right of personal use for the final product in accordance with the purchased package.

A final product is published in the Memura portfolio only with the customer's separate consent.

8. Prohibited content

We do not accept illegal, defamatory, discriminatory, threatening, pornographic, copyright-infringing, privacy-infringing, or otherwise unlawful materials. Memura may refuse or suspend a non-compliant order and will inform the customer of the next steps.

9. Liability

Memura is responsible for providing the ordered service within the limits of applicable law. Memura is not responsible for errors arising from incorrect information, customer-uploaded materials, email-address problems, or use of the product for a purpose other than the one ordered.

10. Dispute resolution

Complaints may be sent to contact@memura.ro and will be handled within a reasonable period. Consumers may also use Romanian alternative dispute resolution mechanisms (SAL) and, where applicable, the European ODR platform.

11. Changes

Memura may update these terms. The version published on the order date applies to that order.