Cancellation and Refund Policy

Last updated: 17 September 2026

1. Personalized service

Memura provides digital content created at the customer's request and personalized using information submitted through the form. Once production has begun, cancellation or reimbursement may be limited because the service is individually performed for the customer.

2. Right of withdrawal

For digital content not supplied on a tangible medium, performance may begin before the statutory withdrawal period expires only with the customer's express consent and after the customer has been informed that the right of withdrawal may be lost once performance begins, to the extent permitted by applicable law.

3. Cancellation before work begins

Send cancellation requests, including the order number, to contact@memura.ro. If work has not begun, Memura will confirm cancellation and refund the payment within the statutory period using the original payment method, unless the parties agree otherwise.

4. Non-conforming product or technical defect

If the product does not match the order or a file cannot be used for a reason attributable to Memura, contact us at contact@memura.ro within **14 days** of delivery and describe the problem. Memura will correct or redeliver the product or, where correction is not possible, provide a price reduction or refund in accordance with the law.

5. Incorrect information or unusable materials

Memura is not responsible for errors caused by customer-supplied information, corrupted files, materials for which the customer lacks the necessary rights, or failure to answer clarification requests. Where possible, the customer will be given an opportunity to correct the information; additional work may incur a fee.

6. Complaints procedure

Send the order number, a description of the issue, and screenshots where necessary to contact@memura.ro. We will acknowledge receipt and communicate a solution within a reasonable period without limiting mandatory consumer rights.