Privacy Policy

Last updated: 17 September 2026

1. Data controller

Controller: Jopus SRL, registered office at 57 Elekes Street, Păltiniș village, Harghita County, Romania, VAT number 49757151. Data protection contact: contact@memura.ro.

2. Data we collect

We may collect your name, email address, optional telephone number, order information, form responses, uploaded photographs and videos, and technical data required to operate the website.

3. Purposes and legal bases

• fulfilling orders and communicating with customers;
• processing payments and preventing fraud;
• managing files and delivering products;
• meeting accounting and legal obligations;
• improving the service on the basis of our legitimate interests, while respecting individual rights.

We do not use customer photographs or stories for promotional purposes without separate consent.

4. Service providers and storage

Data may be processed by providers that support hosting, secure storage, email, payment processing, and technical analytics. Access is limited to what is necessary. Uploaded files are retained for as long as required to fulfil the order and comply with statutory retention periods, after which they are deleted or anonymised under our internal procedures.

5. Your rights

Subject to the GDPR, you have the right to information, access, rectification, erasure, restriction, objection, and data portability. Send requests to contact@memura.ro. You may also lodge a complaint with the Romanian supervisory authority (ANSPDCP).

6. Security and cookies

We use reasonable technical and organisational measures, including HTTPS connections and access controls. Non-essential cookies are used only in accordance with the choices made through the cookie banner.

7. Updates

We may update this policy to reflect legal or technical changes. The current version is published on memura.ro.